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Date:  Aug 5, 2022
Job Req ID:  9014
Category:  Information Technology
Country/Region:  US
State:  MI
City:  Battle Creek



As the Lead IT Operations Analyst, you will be responsible for isolating, diagnosing and restoring service for IT (services, infrastructure) interruptions, escalating to higher levels of support where needed. Other responsibilities include infrastructure and collaboration services, vendor management. Operations Analysts diagnose problems as reported by users, support electronic collaboration services and maintain a secure systems environment.


The Lead IT Operations Analyst partner with internal Kellogg IT groups and external vendor partners to successfully receive the transition of deployed solutions to our “Business as usual” process.


The ideal candidate would be an experienced problem solver, quick thinker with experience working with different technology groups and vendors



  • Design and development of BPML, map development, trading partner setups, communication setups (FTP, SFTP, FTPS, HTTP, HTTPS and AS2 etc.).
  • Creating new maps using X12, EDIFACT, SAP IDOCs, Delimited (CSV), XML and Flat File formats in SI 5.2.4 or above. 
  • Perform required monitoring of existing EDI platform according to the Standard Operating Procedures.
  • Setup new communication links using VAN (GXS, Sterling, Harmony etc.) with external EDI partners and internal systems.
  • EDI experience that must include strong knowledge of EDIFACT, X12, ODETTE and TRADCOMMS standards.
  • Strong knowledge about Database concepts, administration of Sterling Integrator, Indexing, maintenance and working with properties files, etc.
  • Strong knowledge about IBM Sterling Suite of Products including IBM Sterling Integrator, IBM Perimeter Server.
  • Strong knowledge about ERP (SAP, Oracle) EDI configuration and format.
  • Strong Knowledge of UNIX Shell Scripting, Linux scripting.
  • Ability to work in team in diverse/ multiple stakeholder environment.
  • Good knowledge on Incident, Problem and Change management process
  • Knowledge on Ticketing tool like Service Now.
  • Strong API knowledge.
  • work with business user to understand technical requirement.
  • Translate business and technical requirements to develop automation specifications that span more than one business area.
  • Perform upgrade and maintain application.




Required Skills:

  • High School Diploma or GED and related experience
  • Excellent communication skills
  • Experience with MS Teams, Sharepoint and Skype as an end user and also be able to perform advance troubleshooting on these tools
  • Experience with Video conferencing technology as end user and be able to point to faulty components to be able to assign issues to the proper support team (vendor or external consultant)
  • Experience working in a diverse multiregional operation
  • Working non-core hours within a global team framework at times


Bonus Points:

  • Bachelor’s degree in Computer Science, Data Science or other related field
  • Good knowledge of Teams Live and collaboration technologies
  • Knowledge of cloud, AWS, Microsoft azure
  • Understanding of CPG industry data




It’s best to apply today, because job postings can be taken down and we wouldn’t want you to miss this opportunity. To learn more about what’s next, click on the links below: 




The ability to work a full shift, come to work on time, work overtime as needed and the ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position.


Kellogg Company is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website here.   


Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For additional information, please follow this Link.


If you require reasonable accommodation in completing this application, please reach out to



Kellogg Recruitment

Kellogg is taking bold next steps on its portfolio transformation journey by separating its North American cereal and plant-based foods businesses by the end of 2023, resulting in three independent public companies, each better positioned to unlock their full standalone potential. Learn more at

Nearest Major Market: Battle Creek
Nearest Secondary Market: Kalamazoo

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