Share this Job
Apply now »
Date:  Sep 11, 2022
Job Req ID:  8356
Category:  Sales
Country/Region:  US
State:  PA
City:  Philadelphia
Workplace:  Remote

Title:  Manager Customer Insights


Advance your career as a Manager, Customer Insights supporting our Albertson’s and Ahold / Delhaize Business.  Here at Kellogg, we care about and celebrate your success.  We are looking for top talent in the Philadelphia, PA area, however we may be open to individuals in cities near a major airport in Eastern and Central time zones.  Joining a high performing team, you will provide strategic leadership and play a critical role in identifying shopper problems specific to the customer.  Your analytic mindset will serve you well as you utilize next level insights to influence internally and externally.  This will be critical as you develop and drive forward looking omni channel strategies to unlock a clear understanding of conversion drivers and activation best practices beyond our aisle/categories. 


At Kellogg we are passionate about our people, brands, business, and outstanding food.  Are you ready to leave your footprint (Or as Tony would say paw print) with an industry leader?  We value applicants from all industries looking to make an impact.  Apply now to become a part of a best-in-class company that values equity, diversity, and inclusion.




  • Develop Learning Agenda with Customer Centricity - Bring your proactive intellectual curiosity to the customer and customer team. Developing innovative retailer solutions based on primary and secondary consumer/shopper insights you will drive goals and objectives.  As you work to uncover retailer specific shopper opportunities you will work across different functions at the account & HQ level (i.e. Category Management, Sales, Omni, Strategy, Category Insights, etc.).  You will bring depth of understanding of the customer’s shopper to occasions, shopper cohorts and missions.  It will be critical to have a clear understanding of conversion drivers and activation best practices for the retailer. 
  • Unlock Insights Through Data & Analytics – Conducting research and analyses, you will strive to better understand market and shopper trends and disruptors.  You will lead research and own the budget – gathering behavioral insights that point to the ‘who’ & ‘what’ – to help identify ‘why’ shoppers behave the way they do.  This means searching for secondary research, translating & activating Kellogg USA insights, and/or leading briefs for primary research and custom analytics as well as test & learn opportunities.  Your goal is to identify best in class insights, leading to strategies that connect meaningfully to the shopper. 
  • Bring Occasion-Based Category Vision to Life – The Customer Insights Manager serves as a resource and consultant to internal and external customers.  You will take the lead and influence thought leadership meetings with external customers in which a deep level of shopper understanding will lead to executional strategy.  Using insights to influence and interact with account teams, category teams and other cross-functional partners will be key to your success.  The customer will look to you to uncover insights and provide category leadership.
  • Drive Growth Strategically through Joint Value Creation - Maintaining awareness of market trends and competitor strategies, you will adjust Kellogg's strategy accordingly.  You will lead and develop "store of the future" work and strive to understand the shopper and the retailer.  This position co-owns the development of aisle strategy.  Leading and influencing Joint Value Creation (JVC) / Joint Business Planning (JBP) you will bring an insights perspective and provide Ingredients for Growth (I4G) insights leadership.  Join our team and deliver next level insights to drive forward-looking Omni Channel Strategies that the competition will wish they discovered.  






  • Strong relevant experience
    • Primary and secondary research experience
    • Robust shopper and consumer insight experience and exposure
  • High proficiency in analytics (trend analysis, data analysis, data interpretation), and strong experience using syndicated / panel data and analytics to influence
  • Project leadership and budget management
  • Omni Channel Experience
  • Strong leadership and influence, partnership and relationship building, and a proven track record of success
  • Experience communicating complex and/or detailed information to multiple individuals/audiences with differing knowledge levels inclusive of senior leaders both internally and externally.  It is critical that the communication be delivered accurately and effectively to deliver business results
  • Strong Excel and PowerPoint skills
  • Must have the ability to work in conditions, which include multiple and sometimes conflicting priorities, extended work schedules, and specific time constraints
  • Motor vehicle history with 2 or less moving violations within the last 36 months


Bonus Points:


  • BA/BS Degree
  • Experience with retailer loyalty card data
    • Identifying problem to solve
    • Targeting Households
    • Custom cohort analyses
    • Activation success
  • Strong CPG related experience




The ideal location for this position is Philadelphia, PA area, however we may be open to individuals in cities near a major airport in Eastern and Central time zones.  We have launched a new Locate For Your Day policy.  For individuals near a Kellogg office, you will have the ability to work from this location.



It’s best to apply today, because job postings can be taken down and we wouldn’t want you to miss this opportunity. To learn more about what’s next, click on the links below: 





Kellogg’s has launched a new global hybrid work approach called Locate for Your Day (LFYD).  In partnership with their manager, LFYD empowers our eligible US office-based employees to choose where to work each day.  Built on trust, you and your manager will decide how LFYD works best for you and your team.  This new flexibility is designed to drive culture and performance.  Our recruiting team can fill you in on the exact details for this position. 


The ability to work a full shift, come to work on time, work overtime as needed and the ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position.


Kellogg Company is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website here.   


Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For additional information, please follow this Link.


If you require reasonable accommodation in completing this application, please reach out to



Kellogg Recruitment


Kellogg is taking bold next steps on its portfolio transformation journey by separating its North American cereal and plant-based foods businesses by the end of 2023, resulting in three independent public companies, each better positioned to unlock their full standalone potential. Learn more at

Nearest Major Market: Philadelphia

Apply now »