Title:  Customer Service Associate

Our colleagues in the Supply Chain team are looking for a new Customer Service Associate! This hybrid role is based in our office in Netherlands. In this role  English capabilities are essential. Knowledge of Dutch and/ or French is considered an additional asset.

HERE'S A TASTE OF WHAT YOU’LL BE DOING 

• To provide consistent and proactive order management and Customer service support to all relevant external Customers and internal Sales account teams: 
• Provide proactive, timely & professional day to day order management. 
• Partner with internal and external Customers at all levels to provide exceptional Customer service.  
• Identify trends, perform root cause analyses, and provide solutions to resolve Customer logistics, order fulfillment, and transportation issues. 
• Identify continuous improvement opportunities to improve service, drive efficiencies and decrease costs. 
• Execute proactive checks internally & externally with Customers to ensure all de-lists, NPD & Special Packs or new listings are ordered accurately in correct quantities and on time. 
• Deliver timely communication to Customers during the order management lifecycle process regarding projected service level, delivery delays & product shortages confirming availability of alternative delivery slots and product substitutions. 
• Maintain a full understanding of Customers’ strategies, policies, and key personnel, in addition to Kellogg’s terms of sale, and internal policies, execute personalized Customer logistics strategies as directed. 
• Work effectively with upstream and downstream functions and third-party service providers to drive accuracy and timeliness of order processing ensuring corrective actions in place where appropriate. 
• Proactively partner with internal and external Customers & colleagues to drive continuous improvement opportunities identified via root causing and trend analysis to improve service and cost. 

YOUR RECIPE FOR SUCCESS 

• University degree, successful apprenticeship or equivalent by experience. 
• Customer relationship management experience preferably in an international environment. Knowledge of Vendor Managed Inventory systems and EDI systems is highly appreciated
• Computer skills: excellent Excel skills, experience with SAP/ERP is a plus 
• Knowledge of distribution and logistics principles 
• Team player with excellent verbal and written communication skills, analytical, problem-solving, prioritising & time management skills    

Relationships in this role 

Reports to Customer Service & Integration Manager  

Peer Relationships: Customer Services & Transportation team Associates   

Works with individuals at all levels across the company, external Customers, Supply Chain and Finance functions, Customer Logistics, Sales/Brokers, EDI, IT, and Distribution Centers 

With our extensive benefits package including flexible working, which enables you to take control of your work/life balance, we really have our people at the heart of our organisation. We strive to create a world where people are not just fed but fulfilled and a workplace where everyone can voice their opinions and are empowered to be their true selves. It’s each and everyone’s unique flavour that make up Kellogg’s recipe for success and the diversity of ideas, experiences and beliefs that fuel our future ready momentum and embolden our make it happen culture.

We are a diverse Employer, a gold member of the Leading Executives Advancing Diversity (LEAD) Network, dedicated to meaningfully accelerate gender parity and drive inclusion in the European retail & Fast-Moving Consumer Goods value chain and we are committed to reaching 50:50 gender representation for all leadership level roles by 2025.

Please note that we will only accept applications that are made to us via our Careers site. If you experience any difficulty when applying, please contact european.recruitment@kellogg.com.

Kellogg is taking bold next steps on its portfolio transformation journey by separating its North American cereal and plant-based foods businesses by the end of 2023, resulting in three independent public companies, each better positioned to unlock their full standalone potential. Learn more at UnleashingOurPotential.com.