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Date:  Feb 3, 2023
Job Req ID:  10757
Category:  SupplyChain/ Operations
Country/Region:  US
State:  MI
City:  Kentwood
Workplace:  Hybrid

Title:  Customer Service Analyst


In the role of Customer Service Analyst, you will be a key part of the Kellogg Company’s success!  As a part of the great Kellogg community at our Global Business Services (GBS) location, you will bring your expert eye for detail as you will be performing diverse work activities included in the end-to-end Order to Delivery (OTD) process.  You will be accountable to provide exceptional customer service by managing the OTD process for our customers and key strategic stakeholders.  Bring your passion for excellence and continuous improvement mindset, as you’ll challenge current processes and drive business value.  We play to win! 


At GBS, our focus is on improving processes, saving the company time and money, and supporting Kellogg North America. Plan on getting recognized and rewarded for your hard work.  With multiple work streams and teams to collaborate with and learn about, your opportunity for growth is endless!


Candidates that apply to this role will be reviewed upon future openings and business needs.


We are continuously recruiting, apply to this role if you’re interested in participating in any future hiring opportunities soon!




  • Customer Service & Collaboration:  A key ingredient is our team’s commitment to working collaboratively with our business partners to help us meet objectives.  You’ll be accountable to partner with internal and external customers at all levels, including senior management to identify trends, perform root cause analysis, and provide solutions to reduce transportation issues.
  • Problem Resolution:  You’ll drive for success as you’ll facilitate OTD problem resolution including order hold and release, EDI ordering issues, and pricing issues. You’ll use your strong attention to detail and accuracy to ensure consistent application and adherence to our OTD policies, including adherence to GAAP, SOX, and audit requirements.
  • Continuous Improvement:  Our team is continually moving towards progress.  You’ll be relied upon to identify continuous improvement opportunities, challenge the norm, and being innovative to drive efficiencies and decrease costs. You’ll be instrumental in achieving and sustaining best practices in effectiveness, quality delivery, and efficiency within a strong internal control framework. 





  • High School Diploma or General Equivalency (GED) and strong related experience.
  • Customer relationship management experience.
  • Computer skills, including experience with ERP systems and MS Office.
  • Strong knowledge of collections, deductions, and/or customer service.
  • Excellent verbal and written communication skills.
  • Deep analytical and problem-solving skills.
  • Strong negotiation and decision-making skills.




After you apply, your application will be reviewed by a real recruiter – not a bot. This means it could take us a little while to get back with you so watch your inbox for updates. In the meantime, visit our How We Hire page to get insights into our hiring process and how to best prepare for a Kellogg interview.


If we can help you with a reasonable accommodation throughout the application or hiring process, please

This role takes part in Locate for Your Day, Kellogg’s hybrid way of working that empowers office-based employees to, in partnership with their managers, find a balance between working from home and the office.


Kellogg Company is a multibillion-dollar company with over 30 thousand employees all over the globe. We are proud to make delicious foods that people love – foods that you grew up with like Frosted Flakes, Cheez It, Eggo, Pop-Tarts, Crunchy Nut, Pringles, as well as innovative foods such as MorningStar Farms, RX bar, and Noodles. Our KValues and BetterDays commitments are at the core of who we are, what we believe and what brings us together. We’re proud to say we’ve been awarded with Fortune’s “World’s Most Admired Companies”, DiversityInc’s “Top 50 Companies for Diversity”, Newsweek’s “Most Loved Workplaces”, and many more awards that you can check out here.

Equity, Diversity, and Inclusion has been part of our DNA since the beginning. Clearly stated in our Code of Ethics “we have respect for individuals of all backgrounds, capability and opinions.” We believe that equity is more than leveling the playing field. It is making sure barriers, both tangible and intangible, are removed. Interested in the numbers? We hold ourselves accountable with our yearly Features report.

Kellogg is proud to offer industry competitive Total Health benefits (Physical, Financial, Emotional, and Social) that vary depending on region and type of role. Be sure to ask your recruiter for more information!




The ability to work a full shift, come to work on time, work overtime as needed and the ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position.


Kellogg Company is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website here.   


Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For additional information, please follow this link.

Let’s create the future of food,

Kellogg Recruitment

Kellogg is taking bold next steps on its portfolio transformation journey by separating its North American cereal and plant-based foods businesses by the end of 2023, resulting in three independent public companies, each better positioned to unlock their full standalone potential. Learn more at

Nearest Major Market: Grand Rapids

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