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Date:  Nov 17, 2022
Job Req ID:  11316
Category:  Bus. Unit Lead & Admins
Country/Region:  US
State:  MI
City:  Kentwood
Workplace:  Hybrid

Title:  Director, GBS Business Development and Process Integration


Are you looking for a role where you can strategically drive a global, process-oriented, end-to-end metric-driven organization?  If so, consider joining our Global Business Services (GBS) team as a Director, GBS Business Development and Process Integration.  This is a Grand Rapids, MI based opportunity and reports directly to the Kellogg North America Delivery Partner.


The individual in this role is responsible for developing, launching, and governing our Performance Excellence programs. This is inclusive of standard operating system principles (Kellogg Work Systems), end to end metric methodologies, and operations management of GBS Service Level Agreements (SLA’s) and Key Performance Indicators (KPI’s) across our global workstream centers and third-party partners.  If you have a vision for tomorrow and a plan to get there, we want to meet you.  Now it’s up to you…




  • Continuous Improvement – Partnering with Regional and Global Delivery and Process Owners you’ll work to integrate new processes into GBS and ensure that continuous improvement initiatives are in place to deliver business value.  Your change management skills will be of great value here!
  • Performance Management - You’ll be driving the development, governance, and reporting of GBS annual objectives and goals, including budget management, KPI and SLA results, end-to-end process management, and PSAT and customer experience results, providing GBS updates to senior and executive level leadership
  • Relationship Management – As a partner regionally and globally, relationship building is key as you’ll promote a customer-centric culture serving as a consultant to internal and external customers, striving to exceed customers’ needs, requirements, and expectations
  • Establish Best Practices - Providing an external perspective on shared service providers, trends, and technologies in the industry will be welcomed in this role





  • 5-10 years’ experience with broad managerial, functional service/project experience, or outsourcing management experience
  • Experience in leading large multifunctional teams in a matrixed reporting environment
  • Supervised managers of multifunctional or global teams reporting to him/her in the past and ideally worked in an operations environment
  • Experience working for a multinational organization where s/he would have worked with colleagues internationally
  • Experience working in a shared service and/or process-driven environment is required
  • Ability to look cross functionally and weigh competing ideas and priorities
  • Ability to influence overall business results while managing the risk profile of the business
  • Strong communication skills and a demonstrated ability to lead and sustain changes



After you apply, your application will be reviewed by a real recruiter – not a bot. This means it could take us a little while to get back with you so watch your inbox for updates. In the meantime, visit our How We Hire page to get insights into our hiring process and how to best prepare for a Kellogg interview.


If we can help you with a reasonable accommodation throughout the application or hiring process, please

This role takes part in Locate for Your Day, Kellogg’s hybrid way of working that empowers office-based employees to, in partnership with their managers, find a balance between working from home and the office.




Kellogg Company is a multibillion-dollar company with over 30 thousand employees all over the globe. We are proud to make delicious foods that people love – foods that you grew up with like Frosted Flakes, Cheez It, Eggo, Pop-Tarts, Crunchy Nut, Pringles, as well as innovative foods such as MorningStar Farms, RX bar, and Noodles. Our KValues and BetterDays commitments are at the core of who we are, what we believe and what brings us together. We’re proud to say we’ve been awarded with Fortune’s “World’s Most Admired Companies”, DiversityInc’s “Top 50 Companies for Diversity”, Newsweek’s “Most Loved Workplaces”, and many more awards that you can check out here.


Equity, Diversity, and Inclusion has been part of our DNA since the beginning. Clearly stated in our Code of Ethics “we have respect for individuals of all backgrounds, capability and opinions.” We believe that equity is more than leveling the playing field. It is making sure barriers, both tangible and intangible, are removed. Interested in the numbers? We hold ourselves accountable with our yearly Features report.

Kellogg is proud to offer industry competitive Total Health benefits (Physical, Financial, Emotional, and Social) that vary depending on region and type of role. Be sure to ask your recruiter for more information!



The ability to work a full shift, come to work on time, work overtime as needed and the ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position. #LI-Hybrid


Kellogg Company is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website here.   


Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For additional information, please follow this link.


Let’s create the future of food,

Kellogg Recruitment



Kellogg is taking bold next steps on its portfolio transformation journey by separating its North American cereal and plant-based foods businesses by the end of 2023, resulting in three independent public companies, each better positioned to unlock their full standalone potential. Learn more at

Nearest Major Market: Grand Rapids

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