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Date:  Jul 3, 2021
Job Req ID:  2197
Category:  SupplyChain/ Operations
Country/Region:  BE
State: 
City:  ZAVENTEM

Title:  Customer Service Associate

Description: 

Description: 

 

Are you dynamic, a keen innovator, a trend setter, or a disruptive thinker? Then Kellogg Europe is the place for you because at Kellogg’s we focus on agility, growth and innovation. 

Our colleagues in the Supply chain team are looking for a new  Customer Service Associate

 

HERE'S A TASTE OF WHAT YOU’LL BE DOING

 

To provide consistent and proactive order management and Customer service support to all relevant external Customers and internal Sales account teams:

 

Provide proactive, timely & professional day to day order management.

 

Partner with internal and external Customers at all levels to provide exceptional Customer service.

 

Identify trends, perform root cause analyses, and provide solutions to resolve Customer logistics, order fulfillment, and transportation issues.

 

Identify continuous improvement opportunities to improve service, drive efficiencies and decrease costs.

 

Execute proactive checks internally & externally with Customers to ensure all de-lists, NPD & Special Packs or new listings are ordered accurately in correct quantities and on time.

 

Deliver timely communication to Customers during the order management lifecycle process regarding projected service level, delivery delays & product shortages confirming availability of alternative delivery slots and product substitutions.

 

Maintain a full understanding of Customers’ strategies, policies, and key personnel, in addition to Kellogg’s terms of sale, and internal policies, execute personalized Customer logistics strategies as directed.

 

Work effectively with upstream and downstream functions and third-party service providers to drive accuracy and timeliness of order processing ensuring corrective actions in place where appropriate.

 

Proactively partner with internal and external Customers & colleagues to drive continuous improvement opportunities identified via root causing and trend analysis to improve service and cost.

 

YOUR RECIPE FOR SUCCESS

 

  • University degree, successful apprenticeship or equivalent by experience.
  • Customer relationship management experience
  • Computer skills: excellent Excel skills, experience with SAP/ERP is a plus
  • Knowledge of distribution and logistics principles
  • Excellent verbal and written communication skills    
  • Good analytical and problem solving skills
  • Good negotiation and decision making skills
  • Ability to manage multiple and sometimes conflicting priorities and specific time constraints
  • Solid time management skills
  • Ability to work in a team environment
  • Language Skills; Fluent French and English with good knowledge of Dutch
  • Experience in an international environment desirable
  • Knowledge of Vendor Managed Inventory systems and EDI systems desirable

 

What else do you need to know

Reports to Customer Service and Logistics Manager

Peer Relationships: Customer Services & Transportation team Associates 

Works with individuals at all levels across the company, external Customers, Supply Chain and Finance functions, Customer Logistics, Sales/Brokers, EDI, IT, and Distribution Centers

 

Growing and nurturing the world starts with our employees, which is why our tailor-made career growth programmes are just what you need to set yourself for success. 

With our extensive benefits package including flexible working, which enables you to take control of your work/life balance, we really have our people at the heart of our organisation.   

We strive to create a world where people are not just fed but fulfilled and a workplace where everyone can voice their opinions and are empowered to be their true selves. It’s each and everyone’s unique flavour that make up Kellogg’s recipe for success and the diversity of ideas, experiences and beliefs that fuel our future ready momentum and embolden our make it happen culture. 

Please note that we will only accept applications that are made to us via our Careers site. If you experience any difficulty when applying, please contact european.recruitment@kellogg.com 

 

 

Apply now »